Terms and conditions of use

Terms and conditions of use

Cristalvibrasons (Pascal et Muriel Lacombe SARL) Siret No. 83420352300016 is domiciled at 68 Bordeaux Road 33550 Lestiac sur Garonne FRANCE and e-mail address is contact@cristalvibrasons.com

Any order under a product appearing in the online store www.cristalvibrasons.com requires consultation and prior acceptance of these terms and conditions of sale. The command validation click implies full acceptance of these terms. This value click "digital signature"


These general conditions are intended to define the rights and obligations of the parties under the online sale of goods offered by Cristalvibrasons the consumer.


Cristalvibrasons accepts the following payment methods:

  • Blue cards: Visa, Mastercard, Carte Bleue, American Express, Maestro
  • Paypal
  • Money Order
  • Bank Check (we only accept checks or postal expressed in euros and payable in France only)
  • Bank Transfer (mandatory for amounts above purchases to 3,000 € for the payments coming from abroad)
  • Counter Money
  • Klarna: Klarna payment in 3X by credit card (for purchase amounts less than €1,500). In order to offer you Klarna's payment options, we may need to provide Klarna with your personal data including your contact details and order details, so that Klarna can assess whether you meet the conditions required to benefit from them and adapt them. to your needs. Your transferred personal data will be processed in accordance with Klarna's privacy policy

Order confirmation:

The contractual information will be confirmed via email to the address specified by the consumer in the purchase order.

Proof of the transaction:

The records stored in computer systems Cristalvibrasons in reasonable conditions of safety are considered proof of communications, orders and payments between the parties.

The filing of purchase orders and invoices is made on a reliable and durable can be produced as evidence.

Product information:

Every effort has been made to ensure the accuracy of information presented on www.cristalvibrasons.com. Cristalvibrasons or its suppliers are nevertheless not responsible for the consequences, incidental, special damages resulting from use not recommended (eg a cut as a result of breakage of crystal objects, quartz, voluntary and involuntary).

The names and product brands and manufacturers are used only for identification purposes. Photos, descriptions and prices of products are not contractual.

Delivery method:

The products are delivered to the address specified by the customer on the order form.

All products leave our premises in perfect condition. The customer must, upon receipt of the parcel, notify the carrier (or factor) the slightest trace of impact (Holes, traces crushing etc. ..) on the parcel, and if necessary to refuse.

An identical new product will then be returned without charge.

The exchange of any product declared, a posteriori, damaged during transport, without any reservation has been issued on receipt of the package, can not be supported.

As in any expedition, it can be delayed or that the product gets lost. In such cases, we contract the carrier to start an investigation. Every effort is made, as long as necessary, to find this package. If necessary the merchant will be reimbursed by the carrier and deliver a new package identical to its costs.

We disclaim any responsibility for the longer delivery times because of carrier, especially in case of loss of products, bad weather or strikes.

For deliveries outside the European Union: customs fees are the responsibility of the customer. Each delivery is unique and depends on your exact address and the value of the chosen bowl.

Delivery problems due to carrier:

Any anomaly concerning the delivery (damage, missing product compared to the delivery order, damaged package, broken product ...) must be indicated on the delivery note, letter accompanied by the signature of the customer.

The consumer must confirm this problem by sending the carrier within two (2) working days of the date of delivery by mail with return receipt stating such claims.

The consumer must send a copy of this letter to Cristalvibrasons 260 route du Cujoula 47260 Verteuil d'agenais, France. Without this, we will proceed to exchange.

Delivery errors:

The consumer must make to Cristalvibrasons the same day delivery or later than the first business day after delivery, any claim of error of delivery and / or non-compliance of products in kind or in quality compared to indicated on the order form.

Beyond this period, any claim will be rejected.

The formulation of this claim with CristalvibraSons may be made at 68, route de Bordeaux 33550 Lestiac sur Garonne, France. Any claim not made in the rules defined above and on time will not be taken into account and release CristalvibraSons of any liability towards the consumer.

In case of error of delivery or exchange any product for exchange or refund must be returned to CristalvibraSons as a whole and in its original packaging in perfect condition at 68, route de Bordeaux 33550 Lestiac sur Garonne, France.

To be accepted, any return will be reported and have CristalvibraSons prior consent, which if agreed will ship the package to the right place.

The shipping costs are the responsibility of the consumer.

Product Guarantee:

The provisions hereof may not deprive consumers of the legal guarantee which requires the seller to guarantee against all consequences of latent defects of the thing sold.

The consumer is expressly informed that CristalvibraSons is not the manufacturer of the products presented in www.cristalvibrasons.com and Cristalvibrasons disclaims all liability for defective products.

Therefore, in case of damage to a person or property by product defect, only the manufacturer's responsibility thereof could be sought by the consumer.

Right of withdrawal:

The right of withdrawal applies only to natural persons.

In accordance with Articles L. 120-20, the consumer has a period of fourteen(14) calendar days to return, at its expense, the products do not suit him. This period starts from the date of receipt of the consumer's order. All returns will be reported prior to Cristalvibrasons. The product must be returned at 68 Route Bordeaux 33550 Lestiac sur Garonne, France.

Only products returned will be together, in their original packaging complete and intact and in perfect condition for resale. Any product that has been damaged or whose original packaging has been damaged, will be refunded or returned or exchanged. This right of withdrawal is without penalty, except for shipping and return. Assuming the exercise of the right of withdrawal, the consumer has the option of requesting either a refund of amounts paid, or exchange the product. In the case of an exchange, the return will be at the expense of consumers.

Upon exercise of the right of withdrawal, CristalvibraSons will make every effort to refund the consumer within thirty days.

Force majeure:

Neither party has breached its contractual obligations, insofar as their execution is delayed, hindered or prevented by a fortuitous event of force majeure. Will be considered a force majeure any facts or circumstances irresistible, outside parties, unpredictable, unavoidable, beyond the control of the parties and which can not be prevented by them, despite all the efforts reasonably possible.

The party affected by such circumstances shall notify the other within ten working days of the date on which it becomes aware.

Both parties will then, within three months, unless unable due to force majeure, to examine the impact of the event and agree the conditions under which the contract will be continued.

Explicitly, are considered as force majeure or unforeseeable circumstances beyond those usually retained by the decisions of courts and tribunals French: blocking of means of transport, earthquake, fire, storm, flood, lightning, stop telecommunication networks or difficulties specific to telecommunication networks to the customers.


These general conditions are subject to French law. This is for the rules of funds as for the rules of form.

In case of dispute or claim, the consumer will apply primarily to CristalvibraSons for an amicable solution.

Protection of personal data:

All the data you entrust to us are able to process your orders.

Under Law No. 78-17 of 6 January 1978 on computers, files and freedoms, you have near the SALESMAN a right of correction, consultation, modification and deletion of data you have provided. This right can also be done online.


Any order placed through the www.cristalvibrasons.com, won the support of the customer, without any restriction, the terms and conditions of Cristalvibrasons.

If sold to a corporation, any disputes concerning the sale (price, CGV, product ...) will be subject to French law before the Tribunal of Commerce headquarters CristalvibraSons.