T&Cs

Cristalvibrasons (Pascal et Muriel Lacombe SARL) siret n° 83420352300016 is located at 260 route du cujoula 47260 Verteuil d'agenais FRANCE and its email address is contact@cristalvibrasons.com

Any order for a product listed in the online store of www.cristalvibrasons.com requires prior consultation and acceptance of these terms and conditions. The order validation click implies full acceptance of these. This click is equivalent to a "digital signature."

Purpose:

The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods offered by Cristalvibrasons to the consumer.

Payment:

Cristalvibrasons accepts the following payment methods:

• Credit card: Visa, Mastercard, Carte Bleue, American Express, Maestro
• Paypal
• Cash Mandate
• Bank check (we only accept bank or postal checks expressed in euros and payable in Mainland France only)
• Bank Transfer (mandatory for purchase amounts over €3,000 including VAT for payments from abroad)
• Klarna: Klarna payment in 3X by credit card (for purchase amounts under €1,500 including VAT). To offer you Klarna's payment options, we may need to pass your personal data, including contact details and order details, to Klarna, so that Klarna can assess whether you qualify for them and tailor them to your needs. Your transferred personal data will be processed in accordance with Klarna's privacy policy

Order Confirmation:

Contractual information will be confirmed by email to the address indicated by the consumer on the order form.

Proof of Transaction:

Computerized records, kept in the computer systems of Cristalvibrasons under reasonable security conditions, are considered proof of communications, orders, and payments made between the parties.

The archiving of order forms and invoices is carried out on a reliable and durable medium that can be produced as evidence.

Product Information:

All efforts have been made to ensure the accuracy of the information presented on www.cristalvibrasons.com. Cristalvibrasons or its suppliers are nevertheless not responsible for the consequences, incidents, special damages resulting from the use not recommended (for example, an injury caused by a cut resulting from a break in crystal objects, quartz, intentional or unintentional).

The names and brands of products and manufacturers are used for identification purposes only. Photos, descriptions, and prices of products are not contractual.

Delivery Terms:

The products are delivered to the address indicated by the consumer on the order form.

All products leave our premises in perfect condition. The customer must, upon receipt of the package, report to the carrier (or the postman) any slight trace of shock (holes, crushing marks, etc.) on the package, and, if necessary, refuse it.

In the European Union, no customs fees will be charged to the client. However, in the rest of the world and particularly in the DOM-TOM, standard customs fees will be the responsibility of the client.

The exchange of any product declared, a posteriori, damaged during transport, without any reservation being made at the reception of the package, cannot be taken into account.

As with any shipment, it is possible to experience a delay or that the product is lost. In such a case, we contact the carrier to start an investigation. All efforts are made, as long as necessary, to locate this package. If necessary, the merchant will be reimbursed by the carrier and will deliver an identical package at its expense.

We decline any responsibility for the extension of delivery times due to the carrier, particularly in the event of product loss, weather conditions, or strikes.

Delivery Issues Due to Carrier:

Any anomaly concerning delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.) must be imperatively indicated on the delivery note, accompanied by the client's signature.

The consumer must also confirm this anomaly by sending the carrier, within (2) two working days following the delivery date, a registered letter with acknowledgment of receipt detailing the said claims.

The consumer must send a copy of this letter to Cristalvibrasons 260 route du Cujoula 47260 Verteuil d'agenais, France. Without this report, we will not be able to proceed with any reimbursement.

Delivery Errors:

The consumer must report to Cristalvibrasons, on the day of delivery or at the latest the first working day following delivery, any claim of delivery error and/or non-compliance of products in kind or quality compared to the indications on the order form.

Beyond this period, any claim will be rejected.

The formulation of this claim with Cristalvibrasons can be made at 260 route du cujoula 47260 Verteuil d'agenais, France. Any claim not made in the rules defined above and within the time limits cannot be taken into account and will release Cristalvibrasons from any responsibility towards the consumer.

In case of delivery error or exchange, any product to be exchanged or refunded must be returned to Cristalvibrasons in its entirety and in its original packaging in impeccable condition at 260 route du cujoula 47260 Verteuil d'agenais, France.

To be accepted, any return must be reported and have the prior consent of Cristalvibrasons, who in case of agreement will resend the package to the correct address.

Shipping costs are the responsibility of the consumer.

Product Warranty:

The provisions of these terms cannot deprive the consumer of the legal guarantee that obliges the professional seller to guarantee against all the consequences of hidden defects of the item sold.

The consumer is expressly informed that Cristalvibrasons is not the manufacturer of the products presented in www.cristalvibrasons.com and that Cristalvibrasons disclaims all responsibility for defective products.

As a result, in the event of damage caused to a person or property by a product defect, only the responsibility of the manufacturer of the said product can be sought by the consumer.

Right of Withdrawal:

The right of withdrawal applies only to physical persons.

You have under the terms of Article L 121-18 of the French Consumer Code a period of fourteen (14) days to exercise your right of withdrawal without having to justify reasons or pay penalties, except for return costs. This period starts from the day of receipt of the consumer's order. Any return can be notified in advance to Cristalvibrasons. The product must be returned to 260 route du cujoula 47260 Verteuil d'agenais, France.

Only products returned in their entirety, in their original complete and intact packaging, and in perfect condition for resale, will be accepted. Any product that has been damaged, or whose original packaging has been damaged, will neither be refunded, nor taken back, nor exchanged. This right of withdrawal is exercised without penalty, except for shipping and return costs. In the event of exercising the right of withdrawal, the consumer has the choice of requesting either a refund of the sums paid, or the exchange of the product. In the case of an exchange, reshipment will be at the consumer's expense.

In the event of exercising the right of withdrawal, Cristalvibrasons will make every effort to refund the consumer within thirty days.

Force Majeure:

None of the parties will have failed in its contractual obligations, insofar as their execution will be delayed, hindered or prevented by a fortuitous case of force majeure. Will be considered as a case of force majeure any irresistible fact or circumstance, external to the parties, unpredictable, unavoidable, beyond the control of the parties and which cannot be prevented by them, despite all reasonably possible efforts.

The party affected by such circumstances will notify the other within ten working days following the date on which it became aware.

The two parties will then come closer, within three months, unless impossible due to the force majeure, to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued.

Expressly, are considered as cases of force majeure or fortuitous cases, in addition to those usually retained by the jurisprudence of the French courts and tribunals: blocking of means of transport, earthquake, fires, storms, floods, lightning, stop of telecommunications networks or difficulties specific to telecommunications networks external to customers.

Applicable Law:

These general conditions are subject to French law. This applies to both substantive and formal rules.

In case of dispute or claim, the consumer will first contact Cristalvibrasons to obtain an amicable solution.

Protection of Personal Data:

All data that you entrust to us is for processing your orders.

Under law no. 78-17 of January 6, 1978, relating to data processing, files and freedoms, you have the right with the SELLER to rectify, consult, modify and delete the data you have communicated to us. This right can also be exercised online.

Disputes:

Any order placed through www.cristalvibrasons.com implies the client's adherence, without any restriction, to the general terms and conditions of Cristalvibrasons.

In case of sale to a legal entity, any dispute relating to the sale (price, T&Cs, products, etc.) will be subject to French law before the Commercial Court of the registered office of Cristalvibrasons.