MY PURCHASES
 / MY CUSTOMER ACCOUNT

How do I find my customer account?

On my computer
Click on Sign in in the top right corner
Enter your email address and password

On my cellphone
Below the logo: click on the silhouette icon
Enter your email address and password

How do I edit my order invoice?

Log in to your Customer Account 

Navigate to My order history and details
  - Here you’ll see your orders since your account was created
  - Edit your order invoices and download them in PDF format

How do I change my address or telephone number?

Log in to your Customer Account 

Click on Addresses
Click on update (for address + telephone)
or
Create new address
Save

How do I change my email address on my customer account?

Log in to your Customer Account 

Navigate to Information
Enter your new details
Save 

What does CVS guarantee if the bowl I ordered arrives in poor condition?

While the carrier is there:
Check the condition of the package
Refuse to accept the package if it is damaged

Inform Cristal Vibrasons
If I open the package on the day of delivery and
The bowl is broken:
  - Inform Cristal Vibrasons the same day
  - Send photos of the broken bowl in its packaging

Cristal Vibrasons will re-fulfill my order one time at its own expense 

My bowl is cosmetically imperfect. Is this normal?

My bowl has streaks or tiny bubbles
- This is a normal result of  the manufacturing process
- Transparent bowls will have traces of polishing on their walls
- These traces do not impair the instrument’s vibrational quality
- They do not make the instrument more fragile

My crystal bowl has tiny uncolored areas when I look at it up close in the light
- In the titanium, plasmonic and silver coloring processes and metal electrolysis, color is added without being absorbed into the material. It is normal to see tiny transparent points on the surface of the bowl

Someone broke my crystal bowl. How do I make an insurance claim?

You and the person who broke your crystal bowl have to make a statement
- The person who broke the bowl sends the statement to his/her ‘civil liability’ insurance
- You send the statement to your insurer with your original purchase invoice (downloadable from your customer account)

Cristal Vibrasons can assist you:
- If you are our customer: we’ll provide an invoice for replacement for your insurer
- If you are not our customer: we’ll provide an estimate for replacement for your insurer

Can I pay for my purchases in installments ?

YES pay in 3 installments at no extra charge

When making payment, select pay by check

Make out 3 checks to Cristal Vibrasons
- The 1st check will be debited on receipt
- The 2nd and 3rd checks will be debited in the following two months

Your product will be dispatched when we receive the checks from you in the mail

What duties are there on Cristal Vibrasons packages shipped abroad?

EU countries: no additional fees or customs charges

French overseas departments and territories: buy duty-free from our online store + duty and customs charges when you receive the package

OTHER COUNTRIES: buy duty-paid from our online store + duty and customs charges when you receive the package

How do I calculate my shipping charges before confirming my purchase?

Place your chosen products in your cart 

Enter the required information with your shipping address

You’ll see the shipping charges calculated for your shipping address

MY E-LEARNING COURSES

I have purchased an e-learning course but not received the access email

When you purchase or register for a course, an email is sent to you at the email address you gave
- This happens automatically
- The email contains an access link, your login ID and your password

Sometimes the email gets treated as advertising or spam: check your junk mail!

Keep this email, as it is the only way to access your 3-month course

I don't know how to log in to an e-learning course

Open the email sent to you by the Academy when you purchased your e-learning course

Click on the access link

Find the required information (login ID + password) 

The page for your course will open

I have purchased 2 courses but cannot access the 2nd one

Open your course page in the usual way
- At the top, you’ll see an emerald green bar
- Click on the little book icon
- Choose the course you’d like to take 

How can I get a certificate of course completion?

Just request one by email to
namaste@cristalvibrasons,com

Your certificate will be sent to you by return email

How 
can I see the courses 
calendar on the site?

Navigate to the Cristal Vibrasons home page

Click on >OUR CENTER >COURSES - MEDITATIONS - CARE

Click on COURSES in the middle of the page

Choose the course you’d like to reserve

How 
can I see the meditations 
calendar on the site?

Navigate to the Cristal Vibrasons home page

Click on >OUR CENTER >COURSES - MEDITATIONS - CARE

Click on MEDITATIONS in the middle of the page

Choose the Sound Journey you’d like to register for

CHOOSING AN INSTRUMENT

I ‘d like to start using a crystal bowl for care purposes. How do I choose one?

Some questions before you buy

What is my total budget (including bag + shipping charges)?

What is my therapeutic approach?
- Choice of model: bowl, handle bowl or chalice
- Choice of either a single crystal bowl or several bowls (note intervals)
- Choice of octave and note based on the characteristics of the people you are working with
- Choice of bowl based on its vibratory capacity and your practice

What are my personal preferences
- for sounds (high, low, medium)
- for colors
- for models 

Need advice? Call +33 5.35.31.73.72

I’d like to buy my first crystal bowl. How do I choose one?

Some questions before you buy
- What kind of sounds do I like?
- Would I like my bowl colored, white or transparent?
- Would I like a bowl for handheld use, or will it be placed on a floor or table
- Am I looking for intense sound and vibration, or subtlety and rich harmonics?
- What would I like to do with this instrument?
- Play sounds only? Meditate? Practice self-healing? Experience altered consciousness? Make elixirs? Perform space clearing etc.
- How much money do I want to invest?
- Will I be moving it from place to place? Do I need a bag for protection and transport?

Not sure?
Contact us on +33 6.71.49.40.81

How do I choose a sacred geometry?

What you should know
- The holon and the pyramid each have two musical notes that vibrate and produce harmonics
- The merkabah has only one note. Harmonics are produced by repeated overlapping strikes
- The larger the instrument, the lower its sound and the slower its spiral (meditative)
- The smaller the instrument, the higher its sound and the faster its spiral (dynamizing)
- Medium sizes have a medium/high sound and a fairly fast spiral (energizing)

A detailed description of each geometry is provided for you, along with blog articles

What are the practical differences between
 a bowl, a chalice, and a handle bowl?

The frosted white bowl is played on a floor or table, resting on its support ring. The smaller-sized bowls can be played on the palm of your hand

All  the OTHER crystal BOWLS are light enough to be played on the palm of your hand, allowing their sound spirals to unfurl fully. But a base that is too hard (e.g. tiled floor) can saturate your bowl with vibratory feedback more quickly

Being light and easy to manipulate, a crystal HANDLE BOWL allows you to direct its sound energy. It is perfect for therapeutic uses or practices using song

A BOWL with its own stand – or CHALICE – is just as easy to manipulate as a handle bowl, but it can also continue to sing until you put it back down

What difference do 
bowl size and musical notes make?

The diameter, height and thickness of a crystal bowl’s wall determine its musical note and octave.

The smaller the diameter, the more likely it is to have a high or medium-high sound and a fast spiral

Larger diameters (25 cm or more) will have more of a medium or low sound 

Sounds and octaves
- Very low: octave 2
- Low: octave 3
- Medium: octave 4
- High: octave 5
- Very high: octave 6

The first notes of an octave are always the lowest within that octave (DO/RE/MI)

Every musical note has a vibration corresponding to a chakra. Read the blog article ‘Chakras and Sounds: What are the links?’ https://www.cristalvibrasons.com/en/articles-conseils/uses-practices/chakras-and-sounds-what-are-the-links

I don’t know anything about them. Are they easy to play?

YES! All Cristal Vibrasons crystal bowls, regardless of size or note, will play PERFECTLY!

The walls of our immaculate bowls are polished twice to allow the stick to glide easily

There are 2 basic notes and techniques:
- Singing sound: run the stick around the bowl to produce the lowest spiraling note
- Struck sound: gently strike the wall to produce the highest note in the spiral

I’m a beginner. Do I have to 
start with a white bowl?

No, you don’t

Whichever bowl you chose, we’ll help you learn the basic techniques on request (via Skype, WhatsApp, Facebook Messenger video etc.)

You can take our e-learning courses as well as courses at our Centre Cristal Vibrasons in Gironde, France

How do colors, gold or engravings affect a crystal bowl’s vibrations?

It’s not so much color as the coloring process that affects how a bowl vibrates.
- 24 carat Gold electrolysis generates a vibration that rises and expands
- Titanium gas coloring generates an increasing sound volume with vibratory effects
- Plasmonic gold or silver (nanoparticle) coloring generates a softer sound with oscillating harmonics (pulsating vibrations)

Laser engravings are energy shapes that inform the Quartz material (amplification and memory)

Read the article 

Are transparent crystal bowls 
more fragile than other bowls?

NO
- Their transparent appearance gives an illusion of greater fragility
- A crystal bowl will not withstand a collision with a hard surface. If it falls, it will crack
- Like a sacred object, your crystal bowl is at the center of your existence . . .

USING THE INSTRUMENTS

Are there any precautions I should take when using a quartz tuning fork?


YES
- Purify your crystal tuning fork
- Strike only one of the two prongs at any one time
- Use gentle, precise movements
- Do not strike the prong again if it’s still vibrating
- Don’t try to force the vibrations to reach your body

Read the article:
https://www.cristalvibrasons.com/fr/articles-conseils/guide-pratique/diapason-en-cristal-precautions-demploi (in French)

What can I do with a crystal bowl?


Many uses – here are a few examples:
- Meditation
- Relaxation
- Sonotherapy
- Massage
- Making elixirs
- Spiritual practices (sacred chants, mantras etc.)
- Energizing water
- Sound yoga
- Purification and clearing (people, places, stones etc.)
- Various medications (syrups, ointments, creams etc.)
- Concerts

How do I protect my crystal bowl?

From energy:
- Cleansing and energy purification

Physically:
- Bag for protection and transport

I’m interested in meditation with sounds, but I don’t know how to do it


Do you have any advice
on using 
sounds with children?

YES
- Children are more sensitive to high sounds
- Low sounds can cause anxiety
- Avoid a sound intensity (volume) that could affect the child’s subtle bodies or saturate his/her physical vibratory capacity
- Allow the child to touch the bowl and produce sounds on it with the practitioner, so that the child can get used to unfamiliar sounds of this type (element of play)
- The period of play with vibration must be short
- Leave brief periods of silence between the sounds (time for integration + stimulation of curiosity and attention)

Can crystal bowls be used with a pregnant woman?

YES

Sounds travel almost 5 times better in water than they do in air
- The baby will therefore benefit from a vibration massage via the amniotic fluid in which it is immersed

This is a very special moment for communication between mother and baby – support them sensitively

Crystal bowls and fatigue: what precautions should I take?

Sounds are energy! 

When you're tired, get in touch with your inner state to check whether you are raising your energy level or, on the contrary, the crystal energy is making you feel tired

Adapt the intensity and timing of crystal sounds in line with how you are feeling

If you are in a depressed state, you may prefer to avoid using your bowl or play it very softly
- The gap between your crystal bowl’s vibration level and your own level of vitality may be too great – this will tire you out

Can crystal bowls be harmful?

NO, provided that
- You play with awareness and control
- You are attentive to your own feelings or the other person’s feelings
- You listen to your instrument’s vibratory language
- You appropriately adjust the way you play
- You don’t thoughtlessly increase the vibration intensity (your subtle bodies are sensitive to energy variations), and you take moments of silence for integration

Can I play my bowl by intuition
 alone, 
or do I need to do some training?

Your intuition is a ‘godlike’ advantage
- It must ALWAYS be there, hand in hand with the various things you have learned
- Paradoxically, training can help you trust in your intuition

When you feel that you have stopped making progress, training can also open you up to
- new practices
- a different perspective
- things you’ve never felt before 

and help you to create new links between knowledge & practical experience

What length of time should I play my crystal bowl for to feel the benefits?

There are no fixed rules. You're the boss!
- However, the more expectations you have, the more you’ll focus on them, at the risk of not being receptive to what is manifesting itself
- Crystal sounds have an instantaneous effect, and even your perception of time will change if you let myself be ‘touched’ by them
- They lift the veil off whatever you’ve been repressing or controlling with your mind
- Sometimes you’ll experience unpleasant feelings, but that’s also part of the process of letting go of memories

Be attentive to all sensory perceptions and let your thoughts flow without getting hung up on them
- Meditate without trying to achieve any goal (including an amount of time)
- Meditate with whatever manifests itself to you
- Sometimes letting go takes place right at the start, sometimes not at all, and sometimes you pass through many states before it happens.

Best quality
Superior sound and vibration quality via controls and strict specifications
E-learning
Our platform is the only one in the world to teach you online how to use crystal bowls
Experts and certified coaches
Since 2005, Muriel and Pascal dedicate their everyday life to the crystal frequency
Accompaniment
We accompany you by phone or by messages to the choices of your crystal bowl
Fast worldwide delivery
Adapted and robust packaging for safe delivery
Secure payment
Encrypted payment systems (CB, VISA, AE, Mastercard,..)

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