Shipments and returns

Your pack shipment

Packages are generally shipped within 1 to 2 days of receipt of payment. They are shipped via Colissimo with a tracking number and delivered with signature. Packages can also be shipped via Fedex and EMS delivered against signature in the rare cases of direct shipment from our manufacturers.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

In case of breakage observed in front of the delivery person, we guarantee the replacement of the article.

The contract with Chronopost obliges the recipient to open the parcel in front of the delivery person in order to be able to note a possible breakage and to set up a customer complaint. The package must be returned to us with the mention of the breakage and the necessary reserves.

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Since 2005, Muriel and Pascal dedicate their everyday life to the crystal frequency
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